Privacy Policy
How we collect, use, store and protect your personal data, your rights, and how to contact us, under UK GDPR.
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Terms of Service
The terms that govern your use of Gander Web hosting, VPS, colocation and related services.
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Service Level Agreement
Our uptime commitments, support response targets and the remedies that apply if we fall short.
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Acceptable Use & Abuse Policy
What is and isn't allowed on our network, how we handle abuse reports, and your responsibilities as a customer.
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Domain Name Registration Agreement
The terms for registering, renewing and managing domain names through Gander Web Ltd.
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Abuse Policy (archived)
Previous version of our Abuse Policy, dated 07/08/2023, kept for reference.
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Cookie Policy
How we use cookies and similar technologies, and the choices you have, under UK PECR and UK GDPR.
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Data Processing Agreement (DPA)
Our Article 28 UK GDPR processor terms and sub-processor list, for business customers who need a DPA in place.
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Refund & Cancellation Policy
How to cancel a service and when refunds apply, including your statutory rights under UK consumer law.
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Fair Use Policy
What “unlimited” means on our hosting and the reasonable limits that keep shared services fast for everyone.
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Questions about any of these documents, or need a signed copy or a Data Processing Agreement? Email [email protected] and a real person will help.