Privacy Policy
How we collect, use, store and protect your personal data, your rights, and how to contact us, under UK GDPR.
PDF
Download
Terms of Service
The terms that govern your use of Gander Web hosting, VPS, colocation and related services.
PDF
Download
Service Level Agreement
Our uptime commitments, support response targets and the remedies that apply if we fall short.
PDF
Download
Acceptable Use & Abuse Policy
What is and isn't allowed on our network, how we handle abuse reports, and your responsibilities as a customer.
PDF
Download
Domain Name Registration Agreement
The terms for registering, renewing and managing domain names through Gander Web Ltd.
PDF
Download
Abuse Policy (archived)
Previous version of our Abuse Policy, dated 07/08/2023, kept for reference.
PDF · Archived
Download
Cookie Policy
How we use cookies and similar technologies, and the choices you have, under UK PECR and UK GDPR.
PDF
Download
Data Processing Agreement (DPA)
Our Article 28 UK GDPR processor terms and sub-processor list, for business customers who need a DPA in place.
PDF
Download
Refund & Cancellation Policy
How to cancel a service and when refunds apply, including your statutory rights under UK consumer law.
PDF
Download
Fair Use Policy
What “unlimited” means on our hosting and the reasonable limits that keep shared services fast for everyone.
PDF
Download
Third-Party Data and Hardware Release Policy
Why we hand your data and your hardware to you and to nobody else, whatever they claim, and the only thing that overrides it: a binding order from a court.
PDF
Download
Hosting and Domain Bundle Terms
Terms for the £45 a year hosting and .co.uk bundle, including when the included domain renewal is taken if you bring a domain that still has years left on it.
PDF
Download
Questions about any of these documents, or need a signed copy or a Data Processing Agreement? Email [email protected] and a real person will help.