How to add a email address on cPanel

Step 1: Access Your cPanel Account

1. 1. Open your web browser and enter the URL for your cPanel. Typically, it’s in the format https://yourdomain.com:2083, where “yourdomain.com” is your website’s domain. (or through our portal)

1. 1. Log in using your cPanel username and password. If you don’t have this information, contact Our support Team.

Step 2: Locate the Email Section

1. 1. Inside your cPanel, look for the “Email” section or a similar label. Click on it to access the email-related functions.

Step 3: Create an Email Address

1. 1. In the “Email” section, you should see an option for “Email Accounts.” Click on this option to begin the process of creating a new email address.

Step 4: Fill in Email Details

1. 1. In the “Email Accounts” section, you will be prompted to enter the following information to set up your new email address:
      
      • • Email: Enter the email address you want to create (e.g., “[email protected]“).
      • • Password: Create a strong password for this email account. You can use the built-in password generator for added security.
      • • Mailbox Quota: Set the mailbox storage quota for the email address. This determines how much space the account can use for storing emails. You can choose an appropriate quota for your needs or leave it as the default.

Step 5: Create the Email Address

1. 1. After filling in the email details, click the “Create Account” button. cPanel will validate your email address and create the necessary settings.

Step 6: Configure Email Client (Optional)

1. 1. If you want to use an email client (e.g., Outlook, Thunderbird, Apple Mail) to access your new email account, you can configure it by following the client’s setup instructions. You will need to enter the incoming and outgoing mail server information provided by your web host (Gander Web) during this setup.

Step 7: Access Webmail

1. 1. To access your new email account via webmail, you can click the “Email Accounts” option in cPanel, locate your email address, and click the “Access Webmail” link next to it. This will open a webmail interface where you can send and receive emails online.

Do You Need a Full Mailbox, or Just a Forwarder?

Not every address needs its own inbox. If [email protected] should just land in your existing inbox, create a Forwarder instead of a full email account (under cPanel's Email > Forwarders). A forwarder takes up no mailbox quota and needs no separate password to manage. Full mailboxes make sense when a specific person or team needs their own login, sent folder and calendar; forwarders make sense for routing addresses like info@, support@ or accounts@ to a person who already has an inbox. You can also set a catch-all address under Email > Default Address, so any typo'd or unrecognised address at your domain still reaches you rather than bouncing, though most hosts (including us) recommend against a permanent catch-all, since it also catches every spam attempt aimed at your domain.

Choosing a Mailbox Quota That Won't Run Out

A mailbox that fills up will bounce incoming mail without warning the sender, which is a common and avoidable cause of "why didn't I get that email" support calls. As a rough guide: a text-only mailbox with light traffic is comfortable on 250MB-500MB; anyone regularly receiving attachments, invoices or images should be set to 1GB or more, or left unlimited if your plan's overall storage allows it. You can change a mailbox's quota at any time from Email Accounts without recreating the account, so it's safe to start conservative and raise it later if you see bounce warnings.

If a New Mailbox Won't Send or Receive Mail

• Double-check the incoming/outgoing server settings and port numbers exactly as shown under Connect Devices for that mailbox; a mistyped port is the single most common setup fault.
• Confirm your domain's MX records point at the mail server cPanel is using. If you've recently moved hosts or are using an external mail service like Microsoft 365 for your main inbox alongside cPanel mailboxes, conflicting MX records will cause mail to go to the wrong place.
• Check the account isn't over its storage quota. cPanel will silently reject new mail once a mailbox is full.
• New domains can take a few hours to be trusted by other mail providers. If outbound mail is landing in spam, look at adding SPF, DKIM and DMARC records, see how to set up SPF, DKIM and DMARC.

Keeping New Mailboxes Secure

Use a unique, generated password for every mailbox rather than reusing one across accounts; cPanel's built-in password generator makes this easy at account-creation time. If a mailbox is for a role rather than a person (like accounts@), keep a record of who has the password and rotate it when staff change. For anything handling sensitive replies, enable two-factor authentication in your email client where it's supported, and be cautious with autoresponders during holidays: an "I'm away until..." auto-reply can confirm to spammers that an address is live and monitored.

That’s it! You’ve successfully added an email address to your cPanel web hosting account. You can now start using this email address to send and receive emails. If you encounter any issues or need further assistance, don’t hesitate to contact our customer support for help